Privacy policy
WildCrafted FIVEz ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
You provide directly:
- Name, shipping address, billing address
- Email address and phone number
- Payment information (processed securely by Shopify Payments and our payment processors — we do not store full card numbers)
- Order history and customer service correspondence
- Account login credentials if you create an account
Collected automatically:
- Device, browser, and IP address
- Pages viewed, products clicked, time on site
- Cookies and similar tracking technologies
- Marketing attribution data (which ad, email, or referral brought you to our site)
From third parties:
- Shipping carriers (FedEx, USPS) for delivery confirmation
- Payment processors for fraud prevention
- Marketing platforms (Meta, Google, TikTok, Klaviyo) for ad performance and personalization
2. How We Use Your Information
- Process and fulfill your orders
- Send order, shipping, and account notifications
- Provide customer support
- Send marketing emails and SMS (only if you opt in — you can unsubscribe anytime)
- Improve our products, site, and customer experience
- Detect and prevent fraud
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information.
We share data only with:
- Service providers that help us operate (Shopify, Recharge, Klaviyo, Triple Whale, Judge.me, FedEx, USPS, payment processors)
- Marketing platforms (Meta, Google, TikTok) for advertising attribution and lookalike audiences — anonymized or hashed wherever possible
- Legal authorities when required by law
All service providers are contractually required to protect your information.
4. Cookies & Tracking
We use cookies, pixels, and similar technologies to:
- Keep your cart working across pages
- Remember your preferences
- Measure marketing performance
- Show you relevant ads on other sites
You can disable cookies in your browser, but parts of the site may not work properly.
You can opt out of personalized advertising through:
- Network Advertising Initiative
- Digital Advertising Alliance
5. Email & SMS Marketing
By providing your email or phone number at checkout or in a signup form, you consent to receive marketing messages from WildCrafted FIVEz. Message frequency varies. Message and data rates may apply for SMS.
To unsubscribe:
- Click "unsubscribe" in any email
- Or reply STOP to any text
You will continue to receive transactional messages (order confirmations, shipping updates).
6. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your information ("right to be forgotten")
- Opt out of the sale or sharing of personal information
- Withdraw consent for marketing
To exercise any of these rights, email orders@wildcraftedfivez.com. We respond within 30 days.
California Residents (CCPA/CPRA)
You have additional rights under California law, including the right to know what categories of personal information we collect and the right to opt out of sale or sharing. We do not sell personal information.
EU/UK Residents (GDPR)
You have rights under GDPR including data portability and the right to lodge a complaint with your local supervisory authority.
7. Data Security
We use industry-standard safeguards (SSL encryption, secure payment processing, restricted internal access). No method of transmission or storage is 100% secure, but we work hard to protect your data.
8. Children's Privacy
Our site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have, contact us and we will delete it.
9. Changes to This Policy
We may update this policy from time to time. Updates will be posted here with a new "Last updated" date. Material changes will be communicated by email if you are subscribed.
10. Contact
WildCrafted FIVEz Email: orders@wildcraftedfivez.com
